ReturnsIn the event that a return is the result of an error of our company, or website - we will issue a full credit and call tag or return label for pickup of the parts to be returned to our facility. Within 14 days of receipt of your shipment, you may request to return any of the following items for a refund:
Any item that has been unopened.
Any item received with missing parts or components.
Any item that is defective or damaged
Any other item in new condition with original packaging and accessories
Freight must be prepaid to return destination; we will not accept COD shipments.
An Order Number is required for any return. The Order Number will be located on your order confirmation that you received when the order was placed.
Once you have your order number, place this number clearly on two sides of the exterior of your box that you are returning to us (the Order Number number is used to reconcile the package that you are sending to us with your claim). Please indicate the reason for your return of the product inside the box with the part to be returned. Include the packing slip and wrap the package securely.
If you do not have your packing slip, please indicate the order number or the e-mail address and name of person who placed the order, along with the reason for your return on a separate piece of paper, and send the package to:
2602 Karbach St, Houston TX, 77092
Refused items or item returned without prior notice will be subject to a 25% restocking fee.
We do not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages.
Refunds And Restocking Fees
Please note: a 15% re-stocking fee or original shipping fee will be applied to any return that is not an error of our company or website. We will refund to the original purchaser, less a 15% restocking fee or shipping fee, for all unused items if returned with the original box, packaging, all manuals and accessories within 14 days of receipt. Note: If free shipping was received when placing the order, the original shipping fee with be charged. Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items will be deducted from the credit amount of a return. It is the original purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you the customer. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 14 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.
If you have any questions, please call Discount Hitch & Truck Accessories at (800) 841-4661.