CUSTOMER FOCUS AND TEAMWORK...
March 23, 2011 by Blog AdministratorTags: Discount Hitches, Discount trailer hitches, truck accessories, Dallas, Austin, Houston, San Antonion, Lewisville, Arlington, Curt, Curt trailer hitches, fifth wheels
Posted in Uncategorized
Trucking Times is always on the lookout for accessory outlets to profile in the magazine. Sometimes, we’re personally familiar with a company; other times, we hear through word of mouth. Occasionally, someone will make a recommendation. When Greg Hooks, CEO of Curt Manufacturing, spent time with Dave Herrmeyer raving about the clean restrooms and continued growth to be seen at Discount Hitch & Truck Accessories, it piqued our interest. Here’s what Hooks had to say:
“The environment you create, whether for the consumer or your employees, is important. Cleanliness shows professionalism and the culture of the workplace. When consumers go to Discount Hitch, they can watch TV; there are reading materials, and the bathrooms are well kept and well appointed. The employees are well dressed, knowledgeable, and they look professional. That brings customers back and shows a lot of pride in the business.
“All the people in the organization know towing inside and out. What they do best is set the standard for working with consumers to help them through the purchase and put together a whole towing system. They set a high bar.”

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